Guru Support

Guru Success Center

Search answers, training, forms, resources, checklists, message templates, and tips to help Gurus provide excellent care, grow bookings, and earn more through SitGuru.

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Ask Guru Search

How can we help you become a better Guru today?

Ask about bookings, pet care, pricing, payments, policies, PawReport Live, live walks, communication, safety, reviews, or growing your Guru business.

Signature SitGuru Feature

PawReport Live + Live Walk Tracking

PawReport Live is the Guru care command center. It helps Gurus start booking updates, track walks when walking is part of the service, add photos and care notes, and give Pet Parents a clear view from their dashboard.

🐾 Live Care Ready

How Gurus use it

1
Open the booking

Go to Bookings & PawReports, select the booking, and review care instructions.

2
Start PawReport Live

Start it when care begins so the Pet Parent sees the visit is active.

3
Track walks when included

Use Start Walk, Pause, Resume, and End Walk when walking is part of the service.

4
Add real care updates

Log photos, pee, poop, food, water, medication, mood, play, and care notes as needed.

5
Complete the summary

End with a warm final note so the PawReport is saved to booking history.

Five-star live care checklist

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Start PawReport Live when care begins

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Allow location access before starting a live walk

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Use Start Walk and End Walk for walk distance and duration

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Upload at least one clear photo when appropriate

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Record potty, food, water, medication, mood, or play updates when relevant

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Write a specific final note with the pet's name and how the visit went

Example final note

Scout had a great visit today. We completed a 22-minute walk, he went pee, drank fresh water, and enjoyed some playtime afterward. He seemed happy, comfortable, and relaxed when I left. I saved the photos and walk summary here.

Featured

Start here to grow your Guru business

These are the highest-impact areas for better care, stronger trust, more bookings, and better earnings.

Resource Library

Browse Guru resources

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Profile GrowthGuide
Create a stronger Guru profile

Improve your photo, bio, services, service area, trust signals, care details, and booking confidence so Pet Parents feel comfortable choosing you.

BookingsGuide
Use the Bookings & PawReports command center

Open a booking, message the Pet Parent, start or continue a PawReport, begin a live walk, add updates, and complete the care summary.

EarningsTip
Increase bookings and earnings

Use availability, fast replies, repeat-client habits, smart pricing, My Calendar, and strong service quality to grow your Guru business.

PawReportGuide
PawReport Live and live walk tracking

Start PawReport Live from a booking, start or pause a walk, resume when needed, end the walk, and save distance, duration, photos, notes, and care updates.

ReviewsGuide
Reviews, ratings, and trust signals

Learn how completed booking reviews work, how Pet Parents rate care, how ratings appear on public Guru profiles, and how to use feedback to grow trust.

Care StandardsGuide
Before every visit checklist

Confirm care instructions, access details, feeding, medication, emergency contacts, routines, walk expectations, and update expectations before every visit.

CommunicationGuide
Communicating with Pet Parents

Use clear, warm, professional messages before, during, and after each booking to build trust and encourage repeat clients.

PaymentsPolicy
SitGuru-only payments and payout setup

Learn how Pet Parents pay through SitGuru only, how Gurus set up Stripe payouts, how tips and credits are tracked, and why off-platform payments are not used.

Training VideosVideo
Guru Training Videos

A YouTube-style training library for profile coaching, PawReport Live walkthroughs, care standards, safety tips, communication, and earnings guidance.

Trust & SafetyGuide
Pet safety and emergency basics

Know what to do when something feels unsafe, a pet seems sick, access fails, GPS permissions do not work, instructions are unclear, or urgent support is needed.

FormsForm
Forms and templates

A practical area for visit notes, intake forms, pet routine forms, client message templates, and printable Guru documents.

Full Guru guide

Create a stronger Guru profile

Your profile is your storefront. A clear, complete, warm profile helps Pet Parents understand who you are, where you serve, what you offer, and why they can trust you with their pet.

6 min read
What a strong Guru profile should answer

Pet Parents should be able to quickly understand your care style, your service area, your experience, and what makes you dependable.

  • Who you are and why you love caring for pets
  • What city, state, ZIP code, and service area you serve
  • Which services you offer and when you are normally available
  • What types of pets, routines, and care situations you are comfortable with
  • How you communicate before, during, and after care
Profile photo guidance

Use a clear, friendly photo where your face is easy to see. Avoid blurry photos, screenshots, heavy filters, group photos, or photos where Pet Parents cannot tell who the Guru is.

Bio guidance

Write like a real local person, not a resume. Mention your care experience, the pets you love working with, your reliability, and what Pet Parents can expect when they book you.

Guru checklist
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Clear profile photo uploaded

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Warm bio with real care experience

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City, state, ZIP code, and service area completed

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Services and pricing reviewed

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Availability current in My Calendar

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Pet care strengths and comfort level explained

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Profile reviewed for spelling, warmth, and professionalism

Pro tips

Mention your local service area by name so nearby Pet Parents feel like you are truly available to them.

Use specific care examples instead of saying only that you love animals.

Update your profile after every few bookings as you learn what Pet Parents ask most often.

Copy-ready message

Hi, I’m a local SitGuru who believes pets should feel safe, loved, and understood while their family is away. I’m reliable, communicative, and careful with routines, feeding instructions, walks, and updates. I’ll keep you informed with clear messages and PawReports so you always know how your pet is doing.