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SitGuru helps Pet Parents discover and connect with Gurus who offer trusted local pet care services. Pet Parents can search for care, review profiles, and use SitGuru tools to support communication and booking-related details.

Yes. SitGuru is designed to keep signup simple for Pet Parents and Pet Gurus. Create an account, build your profile, and use SitGuru to find local pet care connections or local pet care opportunities.

SitGuru is for Pet Parents who need trusted care and for Pet Gurus who provide pet care services such as sitting, walking, boarding, drop-ins, grooming support, training support, and more.

No. SitGuru is built to support local pet care connections across states, cities, towns, neighborhoods, communities, and townships as the marketplace grows.

Submitted means SitGuru received the Guru Onboarding Packet and it is waiting for admin review. Gurus can continue to Step 6 while SitGuru reviews Step 5.

Amber means Step 5 was submitted and is pending SitGuru review. Once SitGuru approves the packet, Step 5 turns green and shows Complete.

Only upload documents if SitGuru specifically requested them. Do not upload W-9 forms, full SSNs, banking details, or sensitive payment information through the onboarding packet page.

Yes. Gurus can save Step 5 and continue to Step 6 to connect Stripe payouts while SitGuru reviews the submitted onboarding packet.

SitGuru reviews profile readiness, onboarding packet status, trust and safety status, services, pricing, public visibility, and payout readiness before a Guru becomes fully bookable.

Users can review the Help Center, open the relevant dashboard section, or contact SitGuru support at support@sitguru.com for onboarding, payment, profile, or booking questions.

Review Guru profiles, services, experience, location, care style, and other details. Choose someone who feels like a good fit for your pet’s needs, routine, personality, and care expectations.

Helpful details include feeding routines, medication or health notes you choose to provide, behavior notes, walking preferences, emergency contacts, veterinarian information, access instructions, and anything a Guru should know to provide thoughtful care.

Yes. Clear communication helps everyone. Pet Parents should ask questions early so they feel comfortable with the Pet Guru, the service, timing, care expectations, and any special instructions.

Pet Parents can use SitGuru’s secure checkout to review booking details, add a payment method, confirm billing details, submit payment, and manage bookings, receipts, and messages from their dashboard.

Keeping care details organized through SitGuru helps preserve service notes, pet instructions, message history, booking records, and support context if anyone needs to review what was discussed.

For urgent pet safety, medical, or emergency issues, contact your veterinarian, local emergency services, or the proper local authority first. SitGuru support can help with platform-related questions, but urgent pet safety should be handled immediately by the right local professionals.

Visit the Become a Guru page, create your profile, choose the services you are interested in offering, share your local service area, and begin building a profile that helps Pet Parents understand your care style.

Include your services, experience, general service area, availability preferences, photos, care approach, pet types you support, and anything that helps Pet Parents feel confident choosing you.

Yes. Pet Gurus can choose the services they are interested in offering, the areas they prefer to serve, and the requests that fit their availability as SitGuru grows.

Gurus can use the Guru Stripe Setup Guide to select Individual as the business type, enter personal details, add business details, connect a bank account, choose a payout account, review the setup, and return to the Earnings tab to track payout activity.

No. SitGuru is also for existing sitters, walkers, trainers, groomers, boarding providers, and trusted caregivers who want another way to connect with Pet Parents.

Pet Gurus provide services as independent local providers through the SitGuru marketplace. More detailed onboarding, tax, and provider information is shared during the approval and setup process.

Trust and safety steps are simple review or verification steps designed to help protect pets, Pet Parents, Gurus, and the SitGuru community. These steps may vary depending on role, location, services, and platform needs.

SitGuru may support booking requests, service details, scheduling, communication, confirmations, care notes, and related care information. Exact booking workflows may evolve as SitGuru grows.

Using SitGuru for repeat care helps keep pet instructions, service history, reviews, communication, and support context in one place. That makes future care easier for both Pet Parents and Pet Gurus.

Pet Parents and Gurus should confirm service type, date, time, location, pet details, care instructions, access details, emergency contacts, and expectations before care begins.

Where messaging features are available, SitGuru is designed to support clearer communication between Pet Parents and Gurus. Good communication helps avoid confusion and supports better care.

Communicate as early as possible. If timing, location, pet needs, or service details change, Pet Parents and Gurus should clarify those details before care happens.

A SitGuru PawReport™ is the care summary connected to a booking. It can include visit start and completion timing, photos, potty updates, food and water updates, care notes, and a final summary from the Guru.

Pet Parents can open the booking from their dashboard and choose View PawReport. The PawReport helps them see what happened during care, review photos and notes, and keep the visit history organized inside SitGuru.

Gurus should open the booking, start the PawReport when care begins, add useful updates during the visit, upload clear photos when appropriate, record potty and food or water updates, write a personal note, and complete the PawReport before leaving or shortly after the service ends.

A strong PawReport includes the pet’s name, at least one clear photo when possible, potty or care updates, food and water confirmations when relevant, and a warm final note that tells the Pet Parent how their pet did.

No. PawReports are useful for dog walking, drop-in visits, pet sitting, daycare, boarding, and house sitting. The exact updates may vary by service, pet needs, and booking details.

Use the signup page and choose whether you are joining as a Pet Parent, Future Guru, or both. You may be able to continue with phone or email depending on the account flow.

SitGuru may send a secure one-time code to your phone number to help you create an account, sign in, or protect account access. Do not share login codes with anyone.

Check that you are using the correct phone number or email. If you still cannot access your account, contact SitGuru through the contact page and include the email or phone number connected to your account.

Yes, where profile tools are available, users should be able to update account details, profile information, and certain preferences through their dashboard or profile area.

SitGuru program pathways include Student Hire, Community Hire, and Military Hire. These programs help qualified students, local community members, veterans, military spouses, and military-connected applicants explore ways to grow with SitGuru.

SitGuru lists programs in this order: Student Hire, Community Hire, and Military Hire.

The Ambassador Program is for trusted local supporters, students, pet professionals, community partners, and military-connected advocates who want to help introduce Pet Parents and Pet Gurus to SitGuru.

Yes. SitGuru welcomes referrals from workforce partners, schools, colleges, community groups, local organizations, veteran representatives, and trusted pet-care networks. Applicants should apply through SitGuru so their information is routed correctly.

Ambassadors can use the Ambassador Stripe Setup Guide to complete Stripe setup, connect a bank account, choose a payout account, and return to the SitGuru dashboard to track referral activity, ambassador earnings, and payout status.

No. Applying to a program does not guarantee acceptance, approval, Guru activation, bookings, rewards, or placement. Applications may be reviewed based on program fit, eligibility, onboarding needs, and trust and safety steps.

Use the programs application page to apply for Student Hire, Community Hire, Military Hire, or Ambassador consideration.

The Payments & Payouts section includes separate guides for Guru Stripe setup, Ambassador Stripe setup, and Pet Parent payment checkout. Each guide explains the steps for that specific role.

Gurus need Stripe setup to receive payouts for bookings, commission, and referral earnings. The Guru Stripe Setup Guide walks through choosing business type, entering personal details, connecting a bank, choosing a payout account, and returning to the Earnings tab.

Ambassadors need Stripe setup to receive ambassador payouts, commission, and referral earnings. The Ambassador Stripe Setup Guide explains how to connect a payout account and track referral-related earnings in SitGuru.

Pet Parents can use SitGuru’s secure checkout to review booking details, add a payment method, confirm billing information, submit payment, receive confirmation, and manage bookings and receipts from their dashboard.

SitGuru may use trusted third-party payment providers such as Stripe to support secure checkout, payout setup, and payment processing. Users should only enter payment details through the official SitGuru or Stripe checkout flow.

Email support@sitguru.com or use the contact page. Include your name, account email, role, booking details if applicable, and a clear description of the issue.

SitGuru may use profile reviews, trust and safety steps, communication tools, support records, user reports, and platform rules to help protect pets, Pet Parents, Gurus, and the community.

Organized communication, care details, service notes, and support records help everyone understand what was requested, what was confirmed, and what happened if a question comes up later.

No online marketplace can remove every risk. Pet care involves real people, real pets, and real-world circumstances. SitGuru’s goal is to support better information, clearer communication, and safer decisions.

Use the contact page and include as much detail as possible. For urgent pet safety, medical, or emergency concerns, contact your veterinarian, local emergency services, or the proper local authority first.

Be honest, communicate clearly, keep account information secure, share accurate pet care details, respect homes and property, follow platform rules, and report concerns when needed.