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Account & Profiles

Onboarding for every role

What each setup step means, how Guru approval works, and what happens after you submit.

For Gurus

Guru Onboarding

  1. Step 1: Complete your profile with name, bio, photo, and experience.
  2. Step 2: Set your service area so local Pet Parents can find you.
  3. Step 3: Add services, pricing, and request public visibility.
  4. Step 4: Complete Trust & Safety Screening when required or view the launch-year waiver.
  5. Step 5: Submit your Guru Onboarding Packet with acknowledgments and typed signature.
  6. Step 6: Connect Stripe payouts so SitGuru can pay eligible earnings.
  7. Step 7: Practice PawReport Live on /guru/walk/[bookingId] so you can publish GPS, potty taps, and automated end-of-walk reports.
  • • Submitted means SitGuru received your packet and will review it (Guru approval).
  • • You can continue to Stripe setup while the onboarding packet is pending review.
  • • Only upload documents if SitGuru specifically requested them.

For Ambassadors

Ambassador Onboarding

  1. Complete your Ambassador profile and contact details.
  2. Review Ambassador expectations and referral guidance.
  3. Use your referral code or referral link when sharing SitGuru.
  4. Complete Stripe payout setup if referral or ambassador payouts apply.
  5. Track referral activity and follow SitGuru updates as the program grows.
  • • Referral setup helps SitGuru credit the right person or campaign.
  • • Stripe may be needed before eligible referral payouts can be sent.
  • • Contact SitGuru if your referral code or dashboard looks incorrect.

For Pet Parents

Pet Parent Setup

  1. Create your Pet Parent account.
  2. Add pet details, a clear pet bio, photos, and helpful care instructions.
  3. Search for a Guru and review their profile, services, and location.
  4. Request a booking and review the service details.
  5. Pay securely through SitGuru checkout when prompted.
  6. Use your dashboard and live walk link to track bookings, messages, receipts, push alerts, and automated PawReport emails.
  • • Clear pet details help Gurus provide better care.
  • • Keep booking conversations organized through SitGuru when available.
  • • Contact support if checkout or booking details look incorrect.
Still stuck? Email support@sitguru.com or return to the Help Center search.