Billing & Refunds
Payments, payouts, tips & credits
Everything stays on SitGuru checkout and Stripe — receipts, tips, PawReports, and refund reviews stay connected to the booking.
Role-by-role payment flows
Pet Parents pay in checkout. Gurus and Ambassadors receive eligible earnings through Stripe. Off-platform payments are not allowed for SitGuru bookings.
Pet Parents
Pet Parents: paying for care
- Choose a Guru from SitGuru search or a Guru profile.
- Select the service, dates, pet, care location, notes, and any available pricing options.
- Review the SitGuru checkout summary before payment, including service subtotal, SitGuru fees when applicable, credits, promo codes, gift cards, and optional Guru tip.
- Pay through SitGuru checkout only using secure options such as card, Apple Pay, Google Pay, Link by Stripe, saved methods, ACH when available, or credits/promo codes.
- Return to your Pet Parent dashboard for booking status, receipts, messages, live PawReport tracking, instant potty push alerts, and the automated email report when the walk ends.
Gurus
Gurus: getting paid for SitGuru bookings
- Complete Guru onboarding, profile, service area, services, pricing, and My Calendar setup.
- Connect Stripe payout setup from the Guru dashboard before eligible payouts can be sent.
- Keep all SitGuru booking payments inside SitGuru checkout. Do not ask Pet Parents to pay off-platform.
- Use the booking dashboard to track payment status, payout status, estimated Guru payout, tips, booking history, PawReports, and reviews.
- Contact SitGuru support if a payout, Stripe account, booking total, or tip looks incorrect.
Ambassadors
Ambassadors: referral and reward payouts
- Use your SitGuru referral code or link so referrals can be tracked correctly.
- Direct Pet Parents and Gurus to SitGuru signup, Guru profiles, and SitGuru checkout instead of off-platform payment arrangements.
- Complete Stripe payout setup if eligible Ambassador, referral, or commission payouts apply to your role.
- Track referral activity from the Ambassador dashboard as tools become available.
- Contact SitGuru support if your referral code, link, reward, or payout setup looks incorrect.
All roles
Custom quotes, credits, and support review
- Some bookings may use custom quotes when pricing needs review before checkout.
- Credits, promo codes, gift cards, and optional Guru tips should be entered or tracked through SitGuru only.
- If checkout does not look right, stop before paying and contact SitGuru support with the booking, Guru, pet, date, and payment issue.
- Admin may review quote requests, payment options, checkout status, credits, tips, payout status, and Stripe references to help resolve questions.
Billing FAQ
How do Pet Parents pay for services?
Pet Parents pay through SitGuru checkout only. Depending on what is available, they may use credit/debit card, Apple Pay, Google Pay, Link by Stripe, saved payment methods, ACH/bank when available, PawPerks credits, referral credits, promo codes, gift cards, SitGuru credits, and optional Guru tips. Receipts, booking status, PawReports, messages, and reviews stay connected to the SitGuru dashboard.
Can I pay or get paid outside SitGuru?
No. SitGuru bookings should be paid through SitGuru only. Do not use cash, Venmo, Zelle, Cash App, PayPal, direct bank transfer, personal card readers, checks, or other outside payment arrangements for SitGuru bookings. This keeps receipts, booking records, support, PawReport history, reviews, credits, tips, and payout tracking connected.
Why do Gurus need to set up Stripe?
Gurus need Stripe setup before eligible booking payouts, tips, commission, or referral earnings can be sent. Complete business type, personal details, bank account connection, and return to the Earnings tab when finished.
Why do Ambassadors need to set up Stripe?
Ambassadors may need Stripe setup before eligible ambassador payouts, commission, or referral earnings can be sent.
How do tips work?
When tips are available, Pet Parents should add tips through SitGuru checkout or the SitGuru booking flow only. Tip records stay connected to the booking so Admin and Guru payout views can track them correctly.
How do credits, promo codes, and gift cards work?
PawPerks credits, referral credits, promo codes, gift cards, and SitGuru credits should be entered or tracked through SitGuru only. If a credit or code does not appear correctly, contact support before paying.
How do refunds work?
Refund eligibility depends on booking status, cancellation timing, and the service details. Contact support@sitguru.com with your booking ID, role, and a clear description — Admin can review checkout status, payouts, and Stripe references to help resolve refund questions.
Who do I contact for payment or payout help?
Use the contact page or email support@sitguru.com. Include your name, account email, role, booking details if applicable, and a clear description of the issue.