Billing & Refunds
Payments, payouts, tips & credits
Pet Parents, Gurus, and Ambassadors can use any of these payment methods to pay for SitGuru services: Stripe, PayPal, Apple Pay, Google Pay, Venmo, and Plaid. Receipts, tips, PawReports, and refund reviews stay connected to the SitGuru booking.
Pet Parents, Gurus, and Ambassadors can use any of these payment methods to pay for SitGuru services: Stripe, PayPal, Apple Pay, Google Pay, Venmo, and Plaid.
Book with confidence using SitGuru’s trusted payment stack — Stripe, PayPal, Apple Pay, Google Pay, Venmo, and Plaid — with Trust & Safety built into every booking.
Trust & Safety means SitGuru holds the booking. Pay in SitGuru checkout. Do not send a personal Venmo, PayPal, Zelle, or cash to a Guru or Ambassador, and do not take bookings to Rover or Wag.
Role-by-role payment flows
Pay in SitGuru checkout with Stripe, PayPal, Apple Pay, Google Pay, Venmo, or Plaid. Gurus and Ambassadors receive eligible earnings on SitGuru. Off-platform personal payments are not allowed.
Pet Parents
Pet Parents: paying for care
- Choose a Guru from SitGuru search or a Guru profile.
- Select the service, dates, pet, care location, notes, and any available pricing options.
- Review the SitGuru checkout summary before payment, including service subtotal, SitGuru fees when applicable, sales tax when it applies, credits, promo codes, gift cards, and optional Guru tip.
- Pay through SitGuru checkout only using Stripe, PayPal, Apple Pay, Google Pay, Venmo, Plaid, or other methods SitGuru shows — plus credits or promo codes when available.
- Return to your Pet Parent dashboard for booking status, receipts, messages, live PawReport tracking, instant potty push alerts, and the automated email report when the walk ends.
Gurus
Gurus: getting paid for SitGuru bookings
- Complete Guru onboarding, profile, service area, services, pricing, and My Calendar setup.
- Connect Stripe payout setup from the Guru dashboard before eligible payouts can be sent.
- List rates without sales tax. SitGuru collects and remits sales tax on card bookings in states that tax pet-care marketplace services. Do not ask Pet Parents to pay off-platform.
- Use the booking dashboard to track payment status, payout status, estimated Guru payout, tips, booking history, PawReports, and reviews.
- Contact SitGuru support if a payout, Stripe account, booking total, or tip looks incorrect.
Ambassadors
Ambassadors: referral and reward payouts
- Use your SitGuru referral code or link so referrals can be tracked correctly.
- Direct Pet Parents and Gurus to SitGuru signup, Guru profiles, and SitGuru checkout instead of off-platform payment arrangements.
- Complete Stripe payout setup if eligible Ambassador, referral, or commission payouts apply to your role.
- Track referral activity from the Ambassador dashboard as tools become available.
- Contact SitGuru support if your referral code, link, reward, or payout setup looks incorrect.
All roles
Custom quotes, credits, and support review
- Some bookings may use custom quotes when pricing needs review before checkout.
- Credits, promo codes, gift cards, and optional Guru tips should be entered or tracked through SitGuru only.
- If checkout does not look right, stop before paying and contact SitGuru support with the booking, Guru, pet, date, and payment issue.
- Admin may review quote requests, payment options, checkout status, credits, tips, payout status, and Stripe references to help resolve questions.
Billing FAQ
How do Pet Parents pay for services?
Pet Parents, Gurus, and Ambassadors can use any of these payment methods to pay for SitGuru services: Stripe, PayPal, Apple Pay, Google Pay, Venmo, and Plaid. Pay in SitGuru checkout only. Credits, promo codes, gift cards, and optional Guru tips stay on the same booking. Receipts, PawReports, messages, and reviews stay connected to the SitGuru dashboard.
Can I pay or get paid outside SitGuru?
No. SitGuru bookings should be paid through SitGuru checkout only. Stripe, PayPal, Apple Pay, Google Pay, Venmo, and Plaid are SitGuru’s trusted payment stack inside checkout — not a personal Venmo, PayPal, Zelle, Cash App, cash, or bank transfer to a Guru or Ambassador. Trust & Safety means SitGuru holds the booking.
Why do Gurus need to set up Stripe?
When you’re ready to accept paid bookings, a quick Stripe setup lets SitGuru send your earnings from eligible bookings, tips, and related payouts. You can build your profile and get discovered first — finish the secure partner steps later from Earnings.
Why do Ambassadors need to set up Stripe?
Ambassadors may need Stripe setup before eligible ambassador payouts, commission, or referral earnings can be sent.
How do tips work?
When tips are available, Pet Parents should add tips through SitGuru checkout or the SitGuru booking flow only. Tip records stay connected to the booking so Admin and Guru payout views can track them correctly. Tips are optional gratuity and are not taxed.
Does SitGuru collect sales tax?
Yes on card checkout. SitGuru collects sales tax on the service and SitGuru fee in states that tax pet-care marketplace bookings, including Minnesota. Gurus list rates without tax and do not file that sales tax. Optional tips are not taxed. Gurus still handle their own income taxes.
How do credits, promo codes, and gift cards work?
PawPerks credits, referral credits, promo codes, gift cards, and SitGuru credits should be entered or tracked through SitGuru only. If a credit or code does not appear correctly, contact support before paying.
How do refunds work?
Refund eligibility depends on booking status, cancellation timing, and the service details. Contact support@sitguru.com with your booking ID, role, and a clear description — Admin can review checkout status, payouts, and Stripe references to help resolve refund questions.
Who do I contact for payment or payout help?
Use the contact page or email support@sitguru.com. Include your name, account email, role, booking details if applicable, and a clear description of the issue.