Booking & Cancellations
Bookings, schedules & cancellations
Keep care requests, schedules, cancel/rebook flows, and service notes organized in one place.
How do bookings work on SitGuru?
Bookings organize the service, date, time, location, pet, Guru, payment status, messages, PawReport activity, and support context. Pet Parents use bookings to follow care, and Gurus use bookings as their work queue.
What should be confirmed before care starts?
Confirm service type, date, time window, location, access instructions, pet details, feeding, medication, walking preferences, emergency contacts, payment status, and PawReport expectations before care begins.
How do schedules and holiday surge pricing work?
Gurus manage availability and rates in My Calendar, including peak-time and holiday surge pricing when offered. Pet Parents see the applicable price in checkout before confirming. If a holiday rate looks unexpected, message the Guru early or contact support before paying.
How do I cancel a visit or rebook?
Open the booking from your dashboard and follow the cancel or reschedule options when available, or message the Guru promptly to cancel a visit and request a rebook for a new time. Cancellation timing can affect refunds — see Billing & Refunds if you need a payout or checkout review.
Why use SitGuru for repeat care?
Using SitGuru for repeat care helps keep pet instructions, service history, reviews, communication, receipts, automated PawReports, and support context in one place.
What if something changes after a booking is requested?
Message early. If timing, location, pet needs, walk expectations, access details, or service details change, Pet Parents and Gurus should clarify those details before care happens.