Trust & Safety
Trust, safety & reporting concerns
Clearer records, compliance steps, emergency phone guidance, and how to file an incident report.
How does SitGuru support trust and safety?
SitGuru may use profile reviews, trust and safety / compliance steps, communication tools, support records, user reports, PawReport history (including GPS and automated visit timelines), and platform rules to help protect pets, Pet Parents, Gurus, Ambassadors, and the community.
Why does SitGuru encourage organized records?
Organized communication, booking details, care notes, service records, automated PawReports, walk summaries, and support records help everyone understand what was requested, what was confirmed, and what happened if a question comes up later.
Does SitGuru provide insurance?
Marketplace protections and any insurance or coverage programs (when offered) are described during onboarding and in platform terms. Always confirm what applies to your booking. No online marketplace removes every real-world risk.
What if I have an urgent pet safety issue?
For urgent pet safety, medical, or emergency issues, contact your veterinarian, local emergency services (emergency phone / 911), or the proper local authority first. SitGuru support can help with platform-related questions after the animal is safe.
How do I file an incident report or report a concern?
Use the contact page and include as much detail as possible (booking ID, times, what happened, and screenshots if relevant). For urgent pet safety, contact local professionals first, then follow up with SitGuru for an incident report on the platform record.
Does trust and safety remove all risk?
No online marketplace can remove every risk. Pet care involves real people, real pets, and real-world circumstances. SitGuru’s goal is to support better information, clearer communication, and safer decisions.